| Extraordinary Customer Service |
| 1 day, Open Enrollment and In-house Offering | .6 CEUs |
| REGISTER ONLINE | ON-SITE DELIVERY | ALUMNI DISCOUNT | EMPLOYEE DISCOUNT | |
 Get to the essence of a problem. Avoid misunderstandings by clarifying what others are saying. Present each customer with the same, consistent message. Deal with difficult customers. Learn how to analyze what makes your customers happy. Influence others within your organization to become more customer-focused. Recognize and reward splendid customer service. |
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PROGRAM DESCRIPTION ~ The Customer Service Mindset ~ Listening to Create Results ~ Gaining Understanding ~ Dealing with Emotionally Charged Situations |
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PROGRAM DATES / LOCATIONS February 5, 2010 l 9:00 a.m.-4:00 p.m. l NSU Main Campus, Fort Lauderdale-Davie
February 5, 2010 l 9:00 a.m.-4:00 p.m. l NSU Tampa Educational Center
April 9, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miami-Kendall Educational Center
April 9, 2010 l 9:00 a.m.-4:00 p.m. l NSU Bahamas Educational Center June 4, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miramar Educational Center June 4, 2010 l 9:00 a.m.-4:00 p.m. l NSU Orlando Educational Center August 6, 2010 l 9:00 a.m.-4:00 p.m. l NSU Main Campus, Fort Lauderdale-Davie
August 6, 2010 l 9:00 a.m.-4:00 p.m. l NSU Tampa Educational Center
October 1, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miami-Kendall Educational Center
October 1, 2010 l 9:00 a.m.-4:00 p.m. l NSU Bahamas Educational Center December 3, 2010 l 9:00 a.m.-4:00 p.m. l NSU Miramar Educational Center December 3, 2010 l 9:00 a.m.-4:00 p.m. l NSU Orlando Educational Center |
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COMMENTS FROM PAST PARTICIPANTS  "Dennis was very engaging and knowledgeable."Lance Fulse, Organizational Development Manager l Polk County Sheriff's Office "His [Dennis Lucas] presentation was very well written and presented. Touching on many areas of customer service, and applicable to all different types of businesses." Jaye Garcia, Senior Customer Services Representative l City of Fort Lauderdale "Great instructor. He kept me interested the whole time." Edford Gunter, Shared Services Representative II l Nova Southeastern University "Great instructor--very worthwhile program." Wendy Jackson, Director, Customer Service Delivery l Cayman Airways, Ltd. "Mr. Lucas was well prepared with all pertinent material at hand. Kept the course interesting and by engaging the classroom made us feel part of the whole learning experience." Jose Martinez, Enhanced Services Representative l SeaMobile, Inc. "In my field of work, it is crucial that we meet the highest expectations. This program helps you reach that goal." Tiffany Polanco, Customer Service Specialist II l City of Miramar "The instructor, Dennis Lucas, was a sheer delight. He is an asset not only to the students, but the University as well." Diane McMillan, Enhanced Services Representative l SeaMobile, Inc. "Dennis was an excellent instructor, very thought provoking and interactive class." Niemah Butler, Coordinator l Nova Southeastern University "Very good. Plan to recommend." Greg Nusser, Customer Service Manager l Image Photo Services |
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PROGRAM FEE Fee of $345 includes tuition, instructional materials, and coffee break.
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ON-SITE OFFERING/S 
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REGISTRATION
We encourage you to register early to reserve your place in the class.
Register online. Click here or visit our homepage. | Website: http://nova.edu/execed (programs listed by category) Register by phone. Call us | Toll Free: 800.672.7223, ext. 25137 or | Tel: 954.262.5137 Click here to download registration form.  .Register by e-mail. Download registration form and send via e-mail attachment. | E-mail: execed@nova.edu Register by fax. Download registration form and send via fax. | Fax: 954.262.3188 Register by mail. Download registration form and send via mail. | Hudson Institute of Entrepreneurship and Executive Education
H. Wayne Huizenga School of Business and Entrepreneurship Nova Southeastern University 3301 College Avenue, Carl DeSantis Building, Suite 2088 Fort Lauderdale-Davie, FL 33314 Class size is limited; enrollment is on a space-available basis. We accept the following forms of payment: check (payable to "Nova Southeastern University") and credit card (Visa, MasterCard, or American Express). Payment arrangements must be made for your registration to be considered complete. |
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SUBSTITUTION, CANCELLATION, AND TRANSFER POLICIES
Program fees are due in full upon application to the program. If you are unable to attend this program, we will accept an appropriate substitute participant to take your place up to the day of the program. There is a $75 administration fee for substitutions made less than two weeks prior to the start of the program. NSU will grant an 80 percent refund for cancellations made two or more weeks prior to the start of the program. For cancellations made within two weeks prior to the start of the program, a 50 percent refund will be granted. There is no refund if you withdraw after the start of the program. We will allow one transfer of this registration to a future offering of the same program. We will charge an administration fee for any future postponements. Fees and dates are subject to change without notice. |
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CONTACT INFORMATION For additional program information, please contact us at: Hudson Institute of Entrepreneurship and Executive Education http://nova.edu/execed (programs listed by category) |
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PROGRAM STAFF Dr. Vincent S. Daniels l Executive Director l vdaniels@nova.edu |
